Transforming Document Management at Benson Radiology

Posted by Annabelle Willis on Aug 29, 2017 3:15:18 PM

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Document Management is a key focus for every business, no matter the size, industry or location. We all have files (perhaps too many) and we want to be able to access, edit, and share them efficiently.

Storing documents across several environments, or without a clear governance, makes it tricky to track down what you’re looking for. As reported by PricewaterhouseCoopers, the time and effort required to find a single lost document can cost a business a staggering $122.

It’s time to sort out your document management, because, can you afford not to?

Benson Radiology faced this same problem. As a leading healthcare provider, they have a wealth of technical and patient documentation that they rely on to provide exceptional services. Their documents within MS SharePoint had become challenging to find, which was particularly troublesome for clerical and modality employees. These staff are often frontline to patients and under time pressure to find the correct documentation, immediately.

With GreenOrbit, Benson Radiology have established a central repository for policies and procedures. By applying custom metadata to files, the team can add detailed information to a document to categorize it for super-fast retrieval.

Thanks to GreenOrbit, we have been able to refine search with great detail by adding important information within file tabs. It’s really helped- it means frontline staff can find files quickly for the patient in front of them.” – People & Culture Adviser, Benson Radiology

You can read the full case study here.

 Benson Radiology Case Study

Benson Radiology 

Topics: clients, digital workplace, intranet, Knowledge Management, mobile workforce, Case Studies, CUSTOMERS, Document Management

Digital Collaboration at Ecorys

Posted by Annabelle Willis on Jul 25, 2017 3:09:44 PM

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In the past, knowledge sharing wasn’t so hard. Think of having your team all in one office, all working from 9-5. But this isn’t the reality for businesses today. Workers are remote and on their devices, teams are dispersed and subsequently, time zones are mismatched. For many, having everyone in the one place at the one time just isn’t a reality.

In this environment, how can you share and find knowledge effectively? How can you leverage the expertise of Janet; the French speaking, excel whiz, HR manager? Or Doug; the analytical, mathematical, finance guy?

Once upon a time, you might have tried via email. And if you tried, you’ll know it does not work the way it did before information overloaded our inboxes. International research, consultancy and management services company; Ecorys, faced this same issue. Having consulted to The World Bank and Asian Development Bank (amongst many others), this team are seriously, well, knowledgeable. They knew there was so much they could learn from one another, but there was no easy way.

“Previously, you could be working on a project in Bangladesh, and there could be someone in another office with expertise. Normally, you’d never know. It was too annoying to send an email out to everyone in the company.” – Ecorys IT Manager

GreenOrbit #Channels are communities of interest, based on the topics that are meaningful to you and your staff. They provide a centralized, engaging system for communication and knowledge sharing. As opposed to email, employees turn to this content for information that is categorized and allows for group collaboration. As evidenced by Ecorys, conversations via #Channels results in multiplied knowledge and real business outcomes.

“Someone in the UK posted to a #Channel that their client needed to conduct an interview with a particular type of expert. Up until then, they could not find anyone and the project was in jeopardy. Once it was posted to #Channels, an expert in the Netherlands popped up by commenting on the post. So the reporters came to the Netherlands to carry out the interview. Normally we would have just lost the opportunity, but we made a profit.” – Ecorys IT Manager

And that’s just the beginning. Read the full Ecorys Case Study to learn more about digital collaboration and how it delivers business-wins.

 

Ecorys Case Study

Ecorys Case Study

 

Topics: clients, digital workplace, Internal Communications, intranet, intranet dashboard, Case Studies, Collaboration, CUSTOMERS

Digital Transformation for Iconic Retailer: Lowes

Posted by Connie Pandos on Jun 14, 2017 3:03:30 PM

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I want to share with you a story of pure Digital Transformation. This retail business recently embarked upon digitizing their operations across the board. This is one of the most rewarding projects I have been privy to be involved with, a story of immense satisfaction for intranet lovers.

Lowes is an established, successful and iconic retail business.

Theirs is a story of pure and simple digital transformation.

Lowes acknowledged that the needs of staff and customers have changed – the world has become digital and it was time for this successful retailer to do the same as they approach their 120thbirthday.

Lowes boast a large and diverse retail workforce which ranges from seasonal casual teenage sales staff, to long serving directors, some having worked there for over 50 years!  Staff retention is not an issue – staff do not leave Lowes.

A complete digital transformation has been possible because they have given all their 2000 employees access to the intranet by accessing the intranet using iPads across their 200 stores.

Lowes has changed the way they do things including:

  • Real-time Communication

  • Automated HR Processes

  • Online Training

  • Intranet accessible to ALL staff via iPads

Would you like to learn more about Digital Transformation at Lowes?

Lowes Case Study

Lowes Case Study

 

Topics: clients, digital workplace, Future Intranet, intranet dashboard, mobile workforce, real time communication, Retail Intranet, Social Intranet, automated HR processes, CUSTOMERS, Online Training, Portal, digital transformation

How FOX SPORTS Centralized Communication

Posted by Connie Pandos on Feb 16, 2016 3:47:08 PM

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A long, long time ago, 25 years ago actually… I was introduced to the idea of information superhighways and that they would give me the power to demand TV, banking and business.

Today this is real.

I demand and conduct all sorts of digital transactions at any hour of the day. I watch recorded TV and movies anytime I want; I transfer money at midnight;  I renew my car insurance on my lunch break; I order my grocery shopping on Sunday afternoons whilst I watch my kids play.

This is all possible because the teams behind these services operate around the clock.

When a business operates 24 hours a day, communication failures can easily occur. The telephone support tech that works 10.00pm-6.00am should share the same work experience as the marketing exec who works 8.00am-5.00pm. These teams require a central environment to communicate, collaborate, and knowledge-share. They need an intranet.

FOX SPORTS; leading broadcaster of 24 hour sports content, faced these very challenges. It has a team of over 1,000 staff (500 shift-workers) that operate 24 hours a day to deliver over 14,500 hours of premier live sport each year.

We recently had the privilege to work with FOX SPORTS’ and deliver a digital place of work and an online community that keeps everyone enjoying the same access to information and communication. FOX SPORTS’ intranet has become the “one-stop-shop” for the business. Every team member has access to the information and people they need at any time of the day!

Read more about FOX SPORTS in our Customer Stories

 

Topics: 24 hour business, clients, communication, digital workplace, intranet, intranet dashboard, mobile workforce, Social Intranet, customer story, CUSTOMERS, fox sports

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