A long, long time ago, 25 years ago actually… I was introduced to the idea of information superhighways and that they would give me the power to demand TV, banking and business.
Today this is real.
I demand and conduct all sorts of digital transactions at any hour of the day. I watch recorded TV and movies anytime I want; I transfer money at midnight; I renew my car insurance on my lunch break; I order my grocery shopping on Sunday afternoons whilst I watch my kids play.
This is all possible because the teams behind these services operate around the clock.
When a business operates 24 hours a day, communication failures can easily occur. The telephone support tech that works 10.00pm-6.00am should share the same work experience as the marketing exec who works 8.00am-5.00pm. These teams require a central environment to communicate, collaborate, and knowledge-share. They need an intranet.
FOX SPORTS; leading broadcaster of 24 hour sports content, faced these very challenges. It has a team of over 1,000 staff (500 shift-workers) that operate 24 hours a day to deliver over 14,500 hours of premier live sport each year.
We recently had the privilege to work with FOX SPORTS’ and deliver a digital place of work and an online community that keeps everyone enjoying the same access to information and communication. FOX SPORTS’ intranet has become the “one-stop-shop” for the business. Every team member has access to the information and people they need at any time of the day!
Read more about FOX SPORTS in our Customer Stories