How FOX SPORTS Centralized Communication

Posted by Connie Pandos on Feb 16, 2016 3:47:08 PM

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A long, long time ago, 25 years ago actually… I was introduced to the idea of information superhighways and that they would give me the power to demand TV, banking and business.

Today this is real.

I demand and conduct all sorts of digital transactions at any hour of the day. I watch recorded TV and movies anytime I want; I transfer money at midnight;  I renew my car insurance on my lunch break; I order my grocery shopping on Sunday afternoons whilst I watch my kids play.

This is all possible because the teams behind these services operate around the clock.

When a business operates 24 hours a day, communication failures can easily occur. The telephone support tech that works 10.00pm-6.00am should share the same work experience as the marketing exec who works 8.00am-5.00pm. These teams require a central environment to communicate, collaborate, and knowledge-share. They need an intranet.

FOX SPORTS; leading broadcaster of 24 hour sports content, faced these very challenges. It has a team of over 1,000 staff (500 shift-workers) that operate 24 hours a day to deliver over 14,500 hours of premier live sport each year.

We recently had the privilege to work with FOX SPORTS’ and deliver a digital place of work and an online community that keeps everyone enjoying the same access to information and communication. FOX SPORTS’ intranet has become the “one-stop-shop” for the business. Every team member has access to the information and people they need at any time of the day!

Read more about FOX SPORTS in our Customer Stories

 

Topics: 24 hour business, clients, communication, digital workplace, intranet, intranet dashboard, mobile workforce, Social Intranet, customer story, CUSTOMERS, fox sports

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