Terri McKinnon

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Centralizing Communications: Thou Shall Not Have Broadcast Email

Posted by Terri McKinnon on Jul 3, 2018 1:09:28 PM

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Financial services organization VicSuper needed an internal communications strategy that was as dynamic and efficient as their 260 person team.

Led by the Learning & Organizational Development team, the company embarked on delivering a new company intranet with GreenOrbit (formerly Intranet DASHBOARD). The goal: To push information and knowledge away from email and into an open, centralized platform.

The organization’s preference for email communications was purely out of habit - as that’s the way it had been for so long. The company-wide reliance on email was taking its toll, making it time consuming and inefficient for working collaboratively. The only way to communicate company news was via an ‘all staff’ email, which failed to engage users and was easily lost amongst other content. They were suffering from serious email overkill.

When disparate systems kill the message

The restrictions email placed on information sharing were obvious to the team. A document would be created and then converted to PDF for emailing. It was too difficult to upload documents to the old intranet, and no one would share it on Yammer as they were two disparate environments. This disconnect fuelled the team’s case for a new intranet, and was identified as a key business challenge.

The vision for the new intranet was that it would be the place to access information, communicate, and collaborate. They were eager to move these activities away from email, and into a central platform where it would actually be read, understood, and engaged with.

It was important to have a system that could facilitate multi-dimensional communications, pushing different messages to audiences in different ways. Pushing collaboration away from email and into iD meant, having a tool that allows several conversations concurrently through news posts, forums, pages and activity feeds – getting messages out at the right time to the right people.

After relying on email for so many years, the team knew it was difficult for people to change their habits - even if they wanted to. Some of the strategies used by VicSuper to drive user adoption included pushing the intranet to employees as the browser home page and committing to “No more blast emails”. In turn, they have found, people have taken to social functionality like ducks to water.

The centralized model

From the outset, the benefits of centralized communications began to unfold. The team had been rolling out a learning program called Activate - about activating their brand. Traditionally, they would have let the business know through an ‘all staff’ email - the same message, at the same time, with the same instructions.

The issue with this was that the course meant different things to different departments, and had different calls to action. Through their new company intranet, this information could be targeted to different groups in different ways. Users could then ask questions, offer advice, and share. Information immediately became more meaningful, impactful, and known. It was no longer buried away in people’s inboxes.

You can learn more about VicSuper’s intranet through their full case study.

To find out more about how GreenOrbit can get work going in your organization - check out the GreenOrbit Feature Checklist:

 

Feature Checklist

 

 

Topics: company intranet, communication tools, Internal Communications, new intranet, Social Intranet

GreenOrbit (formerly Intranet DASHBOARD) Accelerates Growth Expansion on Three Continents

Posted by Terri McKinnon on Jun 21, 2018 5:42:13 PM

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At GreenOrbit we are experiencing unprecedented growth.  Recently we've opened three new offices across the USA, Australia and India, marking a significant leap in our company’s growth strategy.

Stewart Bairstow, CEO said, “This is an incredibly exciting time for GreenOrbit. By laying roots down in these regions, we are able to build even stronger relationships with regional clients and increase our presence in local markets,” 

“Another benefit will be the opportunity to leverage the density of technology talent in these areas and expand our dynamic team of development, consulting, marketing and management professionals.”

Our business now operates from nine locations throughout North America, Europe, Asia and Australia and services clients across six continents.

 

Topics: digital workplace, intranet, intranet dashboard, INTRANET INSIGHT, roi, sales, workforce, workplace, business growth

GreenOrbit launches into the 2018 SuperFoiler Grand Prix

Posted by Terri McKinnon on Feb 2, 2018 3:53:56 PM

iD Launches into the SuperFoiler GP

GreenOrbit (formerly Intranet DASHBOARD) officially launched Team GreenOrbit Intranet yesterday as part of the 2018 SuperFoiler Grand Prix, which will feature the world’s fastest foiling sail racers in an exciting 5-part series.

GreenOrbit CEO Stewart Bairstow said, “We are thrilled to be involved in this ground breaking new concept that is set to take the world by storm. It’s also a pleasure to have been involved behind the scenes, with the SuperFoiler team using the GreenOrbit platform to power their digital workplace, facilitating their internal communications, along with our development of the official attendee app.”

“Our association with SuperFoiler was a natural one, given our shared passion and track record for pushing the boundaries with innovative, state of the art technology.”

The GreenOrbit foiler will set sail in the first series of the competition lead by Skipper, Paul Campbell-James; Mainsheet Hand, Ed Powys and Bowman, Jasper “Fang” Warren, on Adelaide’s Outer Harbour. “As a team we are really excited to be part of this series - our foiling background is going to be a huge advantage.

The series will tour Australia across five locations starting today.

Adelaide: Friday 2nd Feb – Sunday 4th Feb
Geelong: Friday 9th Feb – Sunday 11th Feb
Gold Coast: Friday 16th Feb – Sunday 18th Feb
Busselton: Friday 2nd March – Sunday 4th March
Sydney: Friday 23rd March – Sunday 25th March

Live coverage will feature on Channel Seven app ‘7Plus’ and a post-production special will be televised following the completion of the series.

SuperFoiler Grand Prix

Grand Prix Sailing Pty Ltd are the original creators of the Grand Prix 18 foot skiff circuit, popularly televised throughout the 1990’s. The team are back to deliver a global leading sports entertaining platform, focused around a new generation of incredible on-water flying machines.

The team at SuperFoiler use GreenOrbit to manage documents, deliver training and engage their mobile workforce.

Topics: grand prix, #iDintranet, News, sailing, SuperFoiler

How to Leverage Your Intranet For Productivity Gains

Posted by Terri McKinnon on Nov 14, 2017 3:01:15 PM
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One of the greatest challenges facing today’s workforce is the rapid rate of change in technologies. It is this rate of change which is expected to impact business productivity for those companies that do not adapt and embrace them. You might be thinking  ‘Wait, isn’t technology meant to make us more productive?

Well, yes. However, according to Deloitte’s 2017 Global Human Capital Trends Report, there is a gap in business potential as organizations try to keep up with the pace of change in technology.

Essentially, technology is changing faster than businesses and their people can adapt.

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(Deloitte 2017)

The report also states that 88% of respondents view ‘developing their organization for the future’ as ‘important’ or ‘very important’ to them.

While this graph may look like there is tough road ahead for businesses to catch up, there is the opportunity for business leaders to bridge this gap. Devising strategies to organize, manage, align and develop their people at work ensure that business remains agile in the process.

So, how do you do that with the limited resources you already have to work with?  By leveraging your intranet to achieve your business objectives, and create an agile environment for your organization to succeed in this time of fast-paced technological change. Aligning your business, technology and human capital strategies to the short and long-term objectives of your organization. Let’s see how…

The Intranet Today

Currently you may be using your company intranet in a basic fashion with an internal network for communications, social information and housing static forms for employees to access. You may find that engagement levels are not where you’d like them to be, but recognize that delivering the right content on your intranet is a great place to start seeing improvements in engagement.

There is a direct correlation between engagement and productivity equating to the profitability of an organization.

For an intranet to close the gap between productivity and technology there must be a process of agile change. This includes delivering a modern intranet that is organized for learning with access to training and knowledge experts. This empowers employees and teams to collaborate and communicate fostering innovation, and an online space your staff can go and access information to deliver better customer service.

Business Objectives

Your intranet should champion your business: Who you are, what you do, and why you do it. In the bigger scheme of things - the core values of your organization, your mission - should be directly aligned on your intranet. For all parts of your organization to be clear, they are working towards the same goals and values.

Your intranet should communicate these values and then deliver a place for your employees to do their job – connecting people to the tools they need.

Technology Objectives

When thinking of the intranet as a lever to use in achieving the goals of the business, it is important to work with all the critical business units to create alignment and look at the unique needs of each area.

You must understand how technology may or may not facilitate the strategic objectives of the business. From here it’s important to work with the resources you have (human and software) to build a roadmap which is adaptable to change and focused on the long and short term objectives. This will require working with IT on a regular basis to ensure that the technology strategy in your organization fits within both HR and business goals. It is also important to understand how your employees work on a day-to-day basis and how the intranet solution can be leveraged to support them.

A business has much to gain through an intranet leveraged to their objectives.  Facilitating the move from a transactional space to enabling transformation across the business.

The automation of HR and business processes is a good first step. Looking at the processes in the organization: What can be automated? If it can’t be fully automated, can it be improved, or removed entirely?

GreenOrbit's online forms functionality supports the automation of these tasks to make it easier for Operations and HR professionals to transition from the task of being administrators to becoming strategic partners in leading the transformation of their business.

Building the business case

If the information above has you thinking about how you can leverage your intranet to better align with your business goals, you may be wondering how to start making this change.

One of the best tools for doing this is by creating a business case. This is where you can describe the current state of play and the inefficiencies that you have identified these may be items such as: Time spent finding information, understanding the correct process, locating the right expertise people.

Once these have been identified you can address how the intranet is going to help you: Through centralizing information, automating process and the expected outcomes in a tangible and measurable way: Reducing admin time, increasing productivity, freeing up resources that can be reinvested elsewhere.

Fortunately, these days, with the access to information that we all have literally at our finger tips, creating the business case is as easier as it's ever been. 

With this business case and your business objectives in hand you’ll be on you way to start the journey to a more productive and agile intranet – delivering increased engagement and productivity.

For a deeper dive into leveraging your intranet to bridge the performance gap, check out our eBook:eBook: Steps to Building a Great Intranet

Steps to Building a Great Intranet

 

Topics: business case, business objectives, goals, intranet, INTRANET INSIGHT, productivity, rate of change, technology, values

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